To return and exchange we accept goods of good quality within 14 days from the date of receipt of the order. In order to return or exchange the goods must be made the following conditions: the goods were not in use, saved the original appearance of goods and packaging. To return and exchange you must send request to firstname.lastname@example.org . Refund is made to your account within 30 calendar days from the date of acceptance of the goods before the return. The goods return shipping is made at the customer's expense. This means that the customer should pay for the delivery when sending the goods back to us. Please note, original and return shipping fees will not be credited back upon return.
2. Please send your request to email@example.com to make a refund.
Yes, you can exchange the size of hat, but you must pay for delivery to us and pay 80$ for delivery from us to you, because all our customers pay for all deliveries.
You can send your order yourself, or pay us $80 for delivery and we will arrange all the documents and order you a courier. How are you more comfortable? https://ruslanbaginskiy.com/pages/customer-serves
4. Our mistake
Hello, thank you for your email. It was our mistake, we are sorry and we will make a replacement at our expense. Today we will send you shipping documents from DHL Express.